Shipping, Payment & Refund Policies

*Estimated shipping time is calculated on business days, Monday through Friday.

Free Shipping (restrictions may apply)

Free Shipping on all orders of $50 and over in Canada and the US.

Free Shipping does not apply in Canada to anyone living in the Northwest Territories.

Free Shipping does not apply in the US if you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands.

Shipping Policy

All products ship within 24-72 hours of receiving payment, 7 days a week. Delays may occur due to holidays when the Postal Service is closed.

In Canada

I use the Canadian Postal Service

  • Over Sized Letter, Regular & Xpresspost options
  • FedEx Ground.

In the USA

I use a combination of Canada Post/USPS

  • Once the parcel reaches the border then USPS will deliver the parcel to the US resident.
  • Parcels will be tracked via Canada Post while in Canada and then USPS once the parcel crosses the border.
  • FedEx Ground

International orders

Are shipped by International Air

Please Note

I have chosen these services as the are the lowest shipping costs. Should you require faster shipping, please contact me and we can make arrangements.

All products shipped to Alaska, Hawaii, Nunavut, the Yukon and the Northwest Territories are subject to a higher shipping fee, I will contact you for additional shipping fees should they apply to your location.

The recipient will be charged all applicable duty, taxes, and/or brokerage fees. All taxes, duties and customs fees are the responsibility of the customer. Tax and duty amount is presented during delivery, not during checkout. Your local post office or courier will be able to provide you with further information.

All shipping times are in business days, Monday to Friday. Please note that the speed of delivery is an estimate and Canada Post does not guarantee any delivery dates.

I have been using Canada Post for many years and their service is very reliable plus they deliver to remote areas which use PO Box numbers.

In Canada

    All parcels mailed in Canada will be issued a tracking number.

    Oversize letters packages such as LiP BALMS & DEODORANT (travel size only) will ship as letters and therefore will have no tracking number. This is to keep shipping costs as low as possible for small items.

    All Free Shipping promotions will use the least expensive shipping method available and may or may not be have a tracking number.

    In the USA

    All parcels mailed in the USA via Standard Shipping will not be issued a tracking number.

    Oversize letters packages such as LiP BUTTERS & DEODORANT (travel size only) will ship as letters and therefore will have no tracking number. This is to keep shipping costs as low as possible for small items.

    All Free Shipping promotions will use the least expensive shipping method available and may or may not be have a tracking number.

    Payment Policy

    I accept Paypal. Payment is due at the time of order. If payment is not made within 24 hours of placing your order it will be canceled and removed from our queue.

    Refund Policy

    I would like all my customers to be fully satisfied with their purchases.

    However, if you are not satisfied, please contact me via email within 3 days of receiving your product.

    Please return the product(s) and I will issue your refund as soon as I receive the item in it's original condition. The product must not be used, washed, or otherwise spoiled. A full refund will be issued only for the price of the product. The shipping cost will not be refunded.

    You are responsible for the safe return of the product and I advise you to pay for insurance. I will not take responsibility for any lost products due to the mail or courier service which you choose to use, to return your product(s).

    Should your product(s) arrive damaged due to the Post Office or courier service, please contact me via email for a full refund.

    Contact

    If you have any concerns please drop us an email below and we will happily answer your question(s).